Support FAQ

A: We can look up orders using either:

1. The email address entered at time of purchase
2. Order number (starts with LWS)
3. Credit card charge date and first / last 4 digits of a card number

Open a Support Ticket and we will gladly assist you.

Do not send us your entire card number. Do not send us the expiry date.

A: To avoid interrupting access, you will be charged automatically after the free trial is over. If you cancel before the trial is over, you will not be charged.

A: To change your subscription options:

1. Sign into your LawDepot account
2. Click the "My Account" link
3. Click the "Subscription" tab.
4. Select the option you want.

A: If you have tried signing in or you do not believe you have an account, please create a support ticket so that we can resolve the issue.

A: On a contract's Questions Page, scroll to the bottom and click on "View Results". Move the mouse over one of the purchasing options on the left to get a description and a price.

A: From the Questions Page of a contract, click on "View Results" to see the Preview Page. You can find pricing information under the "Buy Licenses" menu.

A: A Basic License entitles you to a single use of a particular automated contract; you have two weeks to revise your document.

A Platinum License entitles you to unlimited use of one automated contract for an entire year. A Site Subscription gives you unlimited access to this comprehensive list of documents.

A: Our experienced professionals will review your answers and choices for completeness, spelling, internal consistency and grammar. This review only covers information you type into the question page, not any changes you make using the "Edit Words" feature. We will forward your reviewed document in html format within 2 business days after receipt of payment.

A: A secure order form is actually safer than using the telephone. Phone conversations are not encrypted; anyone could listen in and write down your credit card number as you say it. On a secure order form such as ours, the information travelling between your computer and our server is encrypted, meaning that the information is garbled and unusable to thieves.

A: No. As long as your license hasn't expired, sign in, then use the My Account page to return to your document.

A: When you are signed in, the last answers you typed into a document will always be there.

If you want to save a set of answers to your computer, click "View Results" from the Question Page, then use the "Save Answers" option under "Save to LawDepot". You can also save the final document using the "Save Results as ..." options.

A: Make sure you are signed in. From the Preview Page of most documents, you'll find the "My Documents" link in the menus on the left. From there, double-click on the set of answers you want to load.

A: On the left side of the Questions Page or Preview Page, you will see a "My Documents" link. Click on it to bring up a list of answers. Look for "Purchase Answers" with a date that corresponds to when you purchased, and double click to load the answers saved at the time of purchase.

A: You must make sure that the signature appears all on one page with some part of the document showing at the top by changing the size of the margins in your browser's Print Setup and doing a Print Preview. The signature section includes the date the agreement is signed.

A: These are not included by our software. Web browsers add this information by default in the header and footer. To remove the header and footer, click on the "File" menu, then "Page Setup" and clear the "Header" and "Footer" sections.

For longer documents, you may want to print with page numbers on each page. Select "Page # of #" from the drop-down box in the page setup.

A: Ensure that the margins are set to a small value in the Page Setup of your web browser. Some documents deliberately print on multiple pages.

A: This is because the margin sizes your browser is using are too large. Try decreasing the size of the left and right margins (0.5" per side should do). In Internet Explorer, the margin sizes can be changed by going to the "Page Setup" option in the "File" menu.

A: Going to your printer manufacturer's web site to download and install the latest printer driver fixes the problem.

A: Try signing in from another computer. If you still have trouble, contact us.

A: Usually, rebooting (restarting) your computer will fix this.

A: From your browser's file menu, select "Print Preview". If you are able to see the document in print preview, but physically printing still does not work, you are probably experiencing trouble with your printer. You may want to consult your printer manufacturer's documentation or help.

A: To avoid having to type your user name and password in every time you look at a page, a cookie is used to remember who you are upon signing in.

A: No. Cookies are pieces of text stored by web sites for their own future reference. They can only be read by the web site that stored the cookie.

A: From the menu, select "Tools" then "Internet Options." Click on the "Privacy" tab, then the "Advanced" button. In this dialog box, make sure the checkbox beside "Override Automatic Cookie Handling" is unchecked.

Alternately, if you do not want to change your settings for all sites, you can click on "Tools", "Internet Options", then the "Privacy" tab. Click the "Sites" button. Under "Address of Web Site", type www.LawDepot.ca, then click "Allow". Click "OK".

If you have further difficulties, please contact us.

A: Press the "Alt" key on your keyboard. A menu will appear. From the menu, select "Tools" then "Internet Options." Click on the "Privacy" tab, then the "Advanced" button. In this dialog box, make sure the checkbox beside "Override Automatic Cookie Handling" is unchecked.

Alternately, if you do not want to change your settings for all sites, you can click on "Tools", "Internet Options", then the "Privacy" tab. Click the "Sites" button. Under "Address of Web Site", type www.LawDepot.ca, then click "Allow". Click "OK".

If you have further difficulties, please contact us.

A: From the menu, select "Edit" then "Preferences" Select the "Privacy and Security" section, then "Cookies" In this section, choose "Enable all cookies" Advanced users may wish to instead select "Enable cookies based on privacy settings" and ensure that both "First Party Cookies" and "Third Party Cookies" are accepted from our site.

A: From the Tools menu, select Options. Click on the Privacy icon. In the "History" section, make sure the first option says "Firefox will: Remember History".

A: From the AOL Toolbar, click Settings, then Preferences, then Internet Properties. Click the Privacy tab, select Advanced, and deselect "override automatic cookie handling". Click OK.

A: If you have Internet Explorer 6:
From the AOL Toolbar, click Settings, then Preferences, then Internet Properties. Click the Privacy tab, select Advanced, and deselect "override automatic cookie handling". Click OK.

If you have Internet Explorer 5.5:
From the AOL Toolbar, click Settings, then Preferences, then Internet Properties. Click on the Security tab, then Custom Level. Under "Allow Cookies that are stored on your computer", click "Enable". Under "Allow per-session cookies (not stored)" click "Enable". Click OK.

A: From the AOL Toolbar, click Settings, then Preferences, then Internet Properties. Click on the Security tab, then Custom Level. Under "Allow Cookies that are stored on your computer", click "Enable". Under "Allow per-session cookies (not stored)" click "Enable". Click OK.

A: Go to My AOL and choose WWW. Click on the Security tab, then Custom Level. Scroll down. Under "Cookie", click "Enable" Click OK.

A: Unfortunately, we have not been given this information by the respective companies involved. However, you should be able to get instructions on how to enable cookies from the "Help" menu of your Web browser.

A: Your information is saved to our secure database that is only accessible to you by signing in to your account with your username and the password you chose when you purchased.

A: Go to our sign-in page and click on the "Don't know your password?" link.

Follow the instructions in the email you receive to securely reset your password.

If you cannot access the email account with which you purchased, you will have to contact support and request that a new account be created for you. To protect your privacy from abuse of this system, you will no longer have access to the answers you had typed in.

A: Most likely, you don't see your answers because you are not signed in. Make sure you are signed in by clicking on the "Sign In" button at the top left of any page on our site. If the answers are still blank, continue to the Preview Page and click on "My Documents" in the menu on the left to access any older sets of answers.

A: You can change the email address of your account from the My Account page, under the "Account Info" tab.

A: There is a chance that your email service has classified our message as "junk", "bulk", or "spam". Check for email folders with that name and look for our message there. You can avoid this in the future by adding no-reply-message-notification@lawdepot.com to your address book.

A: No. Coupons cannot be combined on a single purchase of the same item. However, you can use any additional coupons to purchase other eligible documents from LawDepot.ca.

A: Yes. Coupon discounts apply specifically to the products or services identified on each individual coupon.

A: The following products are exempt from coupon discounts (unless the coupon explicitly states otherwise): Complete site subscriptions; bundled packages; physical products such as corporate seals, share certificates and minute books; taxes; and third-party or government fees and surcharges (application fees, registration fees, filing fees, corporate name search fees, etc).

A: Some coupons do expire, or are only valid during certain dates. Each coupon will identify if it has an exact expiry date, or expire after a certain period of time (ie. 30 days after receiving it). Please review the terms and conditions for the coupon code, if you are unsure if it is valid.

A: Ensure you are entering the code exactly as it was given to you. Do not spell out numbers (ie. entering "six" instead of the number "6"), and do not add or subtract any spaces.

It may also be possible that your coupon has expired, or is not yet valid. Please review the terms and conditions for the coupon. (For instance, your coupon may only be valid on certain date(s) such as New Year's Day, etc.)

A: If you have received a coupon code, please follow the following steps to redeem your code, and receive your discounted product(s):

On the webpage where you enter your payment information you will see a place to enter your coupon code. The following steps will assist you in locating that page.

1. Locate the form which the coupon is valid for, on LawDepot.ca's website. (If you have trouble locating the form, go to the search field at the top right of the LawDepot.ca website, and type in the name of the form - then, press the "Search" button). Alternatively, a list of links to all LawDepot documents can be found here. Be sure to select the document for your specific location (country, state or province) to ensure you are purchasing the correct version for your jurisdiction.
2. Fill out the contract form and answer any relevant questions you would like to fill out at this time. If you would prefer to fill out the form later, just press the "View Results" button to get to the preview page. (Note: there may be mandatory fields that you have to fill out in order to preview the document. The reason for this is that the website needs to know which version of document you are purchasing).
3. On the "Preview" page, you can review your document. Once you are done reviewing your document, press "Purchase License" button to proceed to the order form.
4. On the order form you will be presented with a list of related contracts and packages you can purchase. Make sure you select the one that the coupon code is valid for, and then press the button labelled "Continue to Secure Payment Page".
5. Follow the instructions on the Secure Order Form to enter your contact details and payment information. (If you already have a LawDepot account, be sure to login to retrieve your contact details automatically).
6. Underneath the credit card information there is a place to enter your coupon code. Enter the exact code here (including any numbers or capitalization - do not spell out the numbers).
7. Press the "Apply Coupon" button.
8. You will then see a message indicating whether the coupon was successfully applied to your order, and your payment total at the top of the page will be adjusted accordingly.
9. After your discount has been applied, submit your order by clicking the "Send Order Using Our Secure Server" button.
10. Enjoy using your contract.

Thank you very much for being a valued customer of LawDepot.ca

A: Either call us at 1-877-509-4398 between 6AM and 5PM, Monday to Friday, or between 9am and 5pm on weekends for immediate service or open a support ticket and we will respond to your question. If you have already created a ticket, click on that ticket before responding to ensure you continue the thread.

A: Please visit our Legal FAQ for general legal questions. You can also click on the FAQ link on the left hand side of some of our documents. Also, the LawDepot Law Library hosts a large collection of articles.